Last night I ordered a cd of house/trance/funk music** from a friend of mine who was a DJ in Miami from a company called CDBABY.COM. Today I received the following delightful email:
“Thanks for your order with CD Baby!
Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved ‘Bon Voyage!’ to your package, on its way to you, in
our private CD Baby jet on this day, Wednesday, November 22nd.
I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as ‘Customer of the Year’. We’re all
exhausted but can’t wait for you to come back to CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby”
Color me impressed. Now that’s what I call customer service! I’ll be using CDBABY.COM again the next time I’m shopping for an independently-produced house/trance/funk cd. Okay, well maybe that won’t happen again, but I would if it did.
** There’s something weird for ya’, Sista.